Observance Solutions
Solutions / Mobile Phlebotomy

Mobile Phlebotomy Platform

We've built this exact platform before: patient-facing booking for at-home blood draws, phlebotomist dispatch and routing, specimen chain-of-custody, and lab integration for results — all in one system.

The problem

Where healthcare organizations get stuck

Booking, dispatch, and lab systems don't talk to each other

Patient booking tools, phlebotomist scheduling, and lab order/result systems are often separate, forcing manual coordination and creating room for error.

Specimen chain-of-custody is hard to guarantee in the field

Once a phlebotomist leaves the lab, tracking specimen handling, timing, and handoff without a purpose-built system is largely manual and error-prone.

Route inefficiency limits how many draws a phlebotomist can complete

Without smart routing, phlebotomists spend more time traveling than drawing, capping program capacity and increasing cost per draw.

What we build

Capabilities

Patient booking & intake

Self-service scheduling for at-home or on-site draws, with digital intake and consent built in.

Phlebotomist dispatch & routing

Route-optimized dispatch that maximizes draws per shift while respecting appointment windows.

Specimen chain-of-custody

Timestamped custody tracking from draw to lab drop-off, meeting CLIA documentation expectations.

Lab & LIS integration

HL7- and FHIR-based order and result integration — including a production Epic FHIR integration we built to retrieve patient-specific lab orders directly into the phlebotomy workflow.

Mobile field app

A field-ready mobile app for phlebotomists to manage their route, capture specimens, and confirm handoffs.

Compliance & credentialing

Phlebotomist credentialing, training records, and CLIA-aligned documentation built into the workflow.

How we work

Our process

1

Map your draw-to-result workflow, including lab and ordering provider handoffs

2

Design booking, dispatch, and custody workflows around your service area and staffing model

3

Build the patient, phlebotomist, and ops experiences together

4

Integrate with your lab/LIS for order and result exchange

5

Pilot in one service area before scaling routes and staff

FAQ

Common questions

Yes — this is one of our team's direct build experiences, covering patient booking, phlebotomist dispatch and routing, specimen chain-of-custody, and lab integration end to end, including a production Epic FHIR integration to retrieve patient-specific lab orders. See our Epic FHIR Integration for Mobile Phlebotomy case study for details.

Ready to talk about your mobile phlebotomy platform project?

Tell us what you're building. A senior healthcare technologist — not a salesperson — will get back to you within one business day.