Comprehensive Medication Review (CMR)

The Challenge

The medication review process was spread across separate systems: the pharmacist's review happened in one place, documentation in another, patient medication history somewhere else, and follow-up tracking often lived in spreadsheets or informal notes. That fragmentation created documentation gaps, made it easy for follow-up actions to fall through the cracks, and slowed pharmacists down at exactly the point where they needed to move efficiently through a structured clinical review.

The Solution

We built a digital CMR workflow directly inside the healthcare platform so pharmacists can conduct and document a Comprehensive Medication Review, see the patient's medication history, and manage follow-up actions all in one place. The workflow uses structured review templates aligned to standard CMR practice, with follow-up tasks generated and tracked directly against each completed review rather than left to manual reminders.

Key Capabilities

• Structured CMR templates aligned to standard medication review practice
• Centralized patient medication history displayed alongside review documentation
• Follow-up task generation and tracking tied directly to each completed review
• A single system of record for pharmacists instead of cross-tool switching

Business Impact

• Eliminated documentation silos across the medication review process
• Produced more consistent, structured medication review documentation
• Streamlined follow-up so review findings reliably translate into completed action